Contact Us
We highly value the feedback from every customer. Whether you need sizing advice for dresses, after-sales support, or have questions about the privacy policy, feel free to contact us through the following channels. We promise to respond professionally within 1 - 2 business days, and urgent cases will be given priority:
1. Email Consultation
- Email: Support@mrsilkypants.shop
- Subject Line: Please include "Dress Inquiry + Order Number" (e.g., "French Square-Neck Dress Sizing + ORD20250615") for quicker processing.
- Attachment Tips: For fabric details (such as silk dress care) or product issues, attaching photos and order screenshots can speed up the resolution.
2. Phone Support
- Number: +12094168857
- Service Hours: 9:00 - 18:00 EST, Monday - Friday (excluding holidays)
- Dedicated Lines:
- Sizing Advice: Press 1 to connect with our "Dress Fit Specialists" for personalized recommendations based on bust/waist measurements.
- After-Sales Support: Press 2 to access our "Fabric Issue Hotline" for handling problems like lace snags and silk dyeing concerns.
3. Urgent Case Handling
For urgent situations below, mark emails "URGENT" or mention when calling for faster service:
- Modifying a shipping address within 24 hours of order placement
- Receiving damaged items (such as lace dress snags, crushed packaging)
- International order customs issues (needing 24-hour document assistance)
4. Self-Service Resources
We recommend visiting our Help Center first to check FAQs on:
- Dress Shopping: 3D size charts, fabric comparisons (silk vs. chiffon vs. linen)
- After-Sales Guides: Lace/silk care videos, return packaging standards
- Privacy Policy: Data collection breakdowns, cookie management tutorials